Privacy Statement

We feel strongly that a customer's privacy should be protected. Any information you supply to us is kept strictly confidential. If at any time you believe we have not adhered to the principles stated below please send email to privacy@expertcomsoft.com and we will make every effort to investigate and fix the problem.

Email Addresses
Email addresses of registered users are used for sending out registration information. They are also added to our mailing list, unless otherwise requested, which is solely used to notify of new releases. Email addresses of persons making enquiries about HexEdit are used for replies when appropriate. They are also added to our mailing list, unless otherwise requested, which is solely used to notify of new releases.

Email addresses are not sold or in any way made available to any other party. All email addresses are encrypted in incoming and outgoing mailboxes and in our customer database (see below). Email addresses are kept solely to notify of new releases of HexEdit. Removal from the mailing list is simply a matter of asking.

Names, Addresses etc
Only names of registered users are kept and used for generation of activation codes. Other personal information, if supplied, such as addresses or phone numbers, is not stored in our database or used in any way.

Web Site
Feedback from users is only published on our "Testimonials" page after consent is given. No information is stored about users of the web site, except that entered by registered users of the Forums. The site does not use cookies except in the Forums (and these can be easily deleted). Note that we also never even see financial details such as credit card numbers as all financial transactions are handled by PayPal or RegNow.

Data Security
Email addresses and names of users are stored in mail boxes and our customer database on our LAN server (not our web server). All of these files are encrypted using EFS (NTFS). This means that even if our server was physically stolen (unlikely) the thieves would not have access to the encrypted data on the disk. The server is protected by a router (hardware) firewall and the server's own local (software) firewall and only accessible from privileged accounts that are not normally logged in.